Agency payment responsibility — who pays for what
When the agency owner pays vs when you pay, how to switch payment responsibility, and why the system cannot fall back from one wallet to another.
The two modes
Every invite is sent with a payment-responsibility setting. There are two:
- Employee pays — you pay for your own subscription and the leads you take, from your own wallet. This is the default the owner should pick unless they intend to fund you.
- Owner pays — the agency owner’s wallet funds your subscription and leads.
When the owner is paying
Your ability to take calls depends on the agency owner’s wallet balance. Even if you have a personal allotment configured, the owner’s wallet still has to have enough money to fund calls. If their wallet runs dry, you stop receiving calls.
Switching from owner-pays to employee-pays
Support can change that setting so leads are paid from your own wallet instead of the agency owner’s. Message support with your account email and the change you want.
Why the system can’t fall back between wallets
Agents often ask: “Can the system pull from the owner’s wallet first, then mine if their wallet runs out?”
The answer is no — the system cannot split payments that way. Support can switch the payment source, but it does not automatically fall back from one wallet to another.
Recommended setting
When the agency owner sends the invite, they should choose Employee for subscription and lead payment unless they specifically intend to pay for you. This avoids the “owner’s wallet ran out” problem entirely.